BT selects Dubber for unified recording and conversational intelligence
Dubber standardized as basic capability for recording and conversational intelligence in BT Meetings Managed Service Suite
Doubler Corporation Limited has finalized a partnership agreement with BT that will see Dubber integrated as the default recording and conversational intelligence solution into the BT Meetings managed service suite, spanning solutions based on Microsoft Teams, Zoom and Cisco Webex.
BT, based in the UK, is a leading provider of global communications services and solutions, serving customers in 180 countries.
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The multi-year partnership agreement will enable BT to provide Unified Call Recording (UCR) to multinational organizations around the world. BT has previously worked with Dubber to implement UCR services with major financial institutions and partners are engaged in significant opportunities globally. This new agreement provides for an accretive revenue stream for Dubber with additional revenue determined by the use of the service by BT customers.
The Dubber and BT solution is the most advanced in its class. It helps customers meet their secure and scalable registration and conversational intelligence compliance obligations, and is delivered as scalable software as a service. UCR enables enterprise-level recording and replay of any conversation – voice, video and text. Businesses can discover AI-enriched insights that improve compliance, people, revenue, and customer intelligence by unifying conversations from multiple sources – mobile, unified communications, and traditional phones. Together, BT and Dubber will help multinational organizations benefit from conversational AI at scale and eliminate the cost and complexity of call recording and silo recording services.
Steve mcgovern, CEO, Doubler: âWe are really excited to bring Dubber Unified Recording and Conversational AI as a core functionality to BT, a true global leader in telecommunications. The recently launched managed service offerings will allow BT to continue to demonstrate its leadership in innovation. Multinational organizations can now count on BT for the high performance secure connections they are known for, but now also to deliver exceptional value from the content of every conversation on BT services.
For Dubber, this is a new step in our journey to dub the world’s leading networks, enabling AI at every endpoint and creating high value-added technology and distribution partnerships based on our Foundation model.
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Hiday Ravindranath, Product and Digital Director, BT: âTogether, we are addressing a critical customer need to know what has been said to achieve better compliance results, particularly in industries such as financial services, improving employee well-being and training through compared to unified communications and enable a better customer experience. The partnership announced today by Dubber and BT is just the start of an exciting and shared journey of innovation and collaboration that will shape the future of conversational capture and AI. “
This ASX announcement has been approved for posting on ASX by Steve mcgovern, CEO and Managing Director.