Zetron and Queensland Rail extend 20-year partnership with fully integrated voice recording solution

Seven of australia nine major rail operators rely on Zetron for critical communications

Brisbane, AustraliaAug. 4, 2022 /PRNewswire/ — Zetron, a global leader in integrated critical communications technology, today announced that it has been awarded a five-year contract by Queensland Rail to design, install and provide ongoing support for a fully integrated voice recording solution. Under this new contract, Zetron will deploy two Eventide NexLog 840DX voice recorders at each of the three Queensland Rail Network Control Center sites, and a single NexLog 740 DX voice recorder at one of these sites. The system was tasked with recording all Queensland Rail communications relating to train movement, track maintenance and safety related matters.

As well as integrating with Zetron’s ACOM command and control platform, the logging system also works directly with Queensland Rail’s existing Tait Communications digital mobile radio (DMR) system and legacy analogue radios to provide comprehensive coverage on Queensland Rail’s extensive communications network. The new logging solution will be integrated with Zetron’s ACOM command and control system, which has played a vital role for nearly 20 years in Queensland Rail’s centralized and distributed communications across the 6,600 kilometers of track and related infrastructure that it owns, operates and maintains.

Neil BackerExecutive Managing Director of Queensland Rail SEQ Operations, said improving voice recording, logging and playback capabilities is a critical communications initiative.

“This new, fully integrated system directly leverages our existing communication platforms and will improve performance, administration and maintenance, while enabling us to meet our compliance requirements for evidence-based long-term registration. Mr. Backer said.

Founded in 1865, Queensland Rail has a proud history of connecting queensland communities through a network that spans more than 6,600 kilometers across the state. Queensland Rail is committed to providing a customer-focused, safe, modern and world-class rail service for the people of Queensland.

Key features of the newly integrated registration solution include:

  • Redundant recording system at each location
  • An archive server that stores recordings from all locations
  • Ability to record a variety of communication types including train radio, control lines, control phones, emergency phones, VoIP telephony, proprietary digital phones, help lines for employees/incidents, etc.
  • Recording metadata for each type of call, when provided by the call source
  • Access to voice recordings of authorized users on Queensland Rail’s corporate network
  • Storage of all recordings for up to 6 months, after which they are automatically deleted (unless marked for further investigation)

“Queensland Rail has been a valued customer of Zetron for many years,” said Andy Hatcher, Vice President, International Sales for Zetron. “We were thrilled to partner with Eventide and Tait Communications to collaborate on a new solution that truly demonstrates the power and value of interoperability in multi-vendor mission-critical communications.”

About Zetron, Inc.

Zetrona Codan company, is a trusted supplier of critical communication systems worldwide, that’s ALL we do. With a comprehensive portfolio of technology solutions, including integrated next-generation call taking, dispatch, CAD, mapping, fire station alerting, logging/reporting, land mobile radio communications (LMR) and more, Zetron is used by Federal/State/Local Government, Public Safety, Transportation, Utilities, Healthcare and other markets customers in all seven continents of the world. Zetron’s relentless pursuit of quality, durability and interoperability has made it one of the most enduring and trusted brands in mission-critical communications for decades. Our solutions are backed by world-class technical support, training, project management and professional services, as well as a global network of highly skilled partners and systems integrators dedicated to exceeding the unique needs of customers from Zetron. For more information visit: www.zetron.com.

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Source: Zetron, Inc.

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